Privacy Policy
1. About this policy
Haskap Learning (“Haskap”, “we”, “us”) provides one-to-one learning support for children aged 5–17: Home Learning, tutoring and remediation, cognitive profiling, and training for schools. This policy explains what personal information we collect, why we use it, who we share it with, and the choices and rights you have.
We follow the Nigeria Data Protection Act 2023 (NDPA). Where we support families in the United Kingdom, the European Union or North America, we also respect the data protection laws that apply to them.
We are the data controller for the information described here. If you have any question about this policy or your information, contact us:
- WhatsApp: +234 818 799 2928
- Email: info@haskaplearning.com
2. Information we collect
We collect only what we need to support your child well and run our service.
| From | What we collect |
|---|---|
| Parents and guardians | Name, WhatsApp number, email address, country and time zone, your relationship to the child, messages you send us, and billing and payment records |
| Children (through you) | First and last name, age, school year, school name, subjects and exams being prepared for, learning goals, and anything you choose to tell us about how your child learns |
| Our work with your child | Lesson attendance, tutor session notes, monthly progress reports, Home Learning activity and results, and cognitive profile results where you choose that service |
| Schools | Contact person’s name, role, school name, email and phone, and details of the training requested |
| Website visitors | Answers to the 2-minute check (only if you choose to send them), contact form details, and basic usage information such as pages visited, device and browser type |
We do not ask for, and ask you not to send, information we do not need, such as a child’s medical records or government ID numbers. If you choose to share health or learning-difference information (for example, a diagnosis of ADHD or dyslexia), we treat it as sensitive and use it only to tailor your child’s support.
3. How we use information, and why
The NDPA requires a lawful basis for each use. Ours are set out below.
| What we do | Lawful basis |
|---|---|
| Reply to enquiries and arrange consultations | Your consent, and steps you ask us to take before enrolment |
| Match your child with a tutor and deliver lessons, Home Learning and cognitive profiling | Our contract with you |
| Write progress reports and keep you updated | Our contract with you |
| Send invoices, receive payments and keep financial records | Our contract with you, and legal obligations (tax and accounting) |
| Send lesson reminders and service updates by WhatsApp or email | Our contract with you |
| Share occasional tips, offers or parent events | Your consent, which you can withdraw at any time |
| Improve our teaching, website and service, using summary information wherever possible | Our legitimate interests in running a good service |
| Keep children safe and respond to safeguarding concerns | Legal obligations and the vital interests of the child |
We never sell personal information, and we do not use children’s information for advertising. We do not make decisions about your child by automated means alone: Home Learning recommendations and the 2-minute check are reviewed and explained by a person.
4. Children’s information
Our services are for children, so we take extra care with their information.
- Parental consent. We collect a child’s information only from, or with the consent of, a parent or legal guardian, as the NDPA requires for anyone under 18. Schools that refer a child confirm they have the parent’s agreement.
- Only what helps learning. We use a child’s information to teach, support and report on their progress, and for nothing else.
- Children’s accounts. Children receive a login for Home Learning. These accounts show learning content and progress only, and children cannot use them to contact anyone outside Haskap.
- Online lessons. Lessons take place on secure video platforms. We do not record lessons unless you agree first, and any recording is used only for your child’s learning or for quality and safeguarding checks.
- Photos and quotes. We never publish a child’s name, photo or work without your written permission. Parent comments on our website are shared only with the parent’s permission and without children’s names.
- Safeguarding. If we believe a child is at risk of harm, we may share relevant information with the appropriate authorities, as the law allows.
5. Who we share information with
We share information only when needed to provide our service, and only with organisations bound to protect it.
- Our tutors, who see only the information they need to teach your child.
- Our Home Learning platform provider, which hosts your child’s adaptive lessons and progress data.
- Our cognitive assessment partner, which runs the online cognitive profile when you choose that service.
- Service providers for email and document storage (such as Google Workspace), messaging (WhatsApp), video lessons, website hosting, analytics and payment processing.
- Your child’s school, only if you ask us to.
- Authorities, when the law requires it or a child’s safety is at risk.
We sign agreements with our service providers requiring them to keep information secure and use it only on our instructions.
International transfers. Some of these providers store information outside Nigeria, for example in the United Kingdom, the European Union or the United States. We transfer information only where the NDPA allows it, for example where the destination offers adequate protection or where suitable contractual safeguards are in place.
6. How long we keep information, and how we protect it
| Information | How long we keep it |
|---|---|
| Enquiries that do not lead to enrolment | 12 months from last contact |
| Student records, reports and session notes | While your child is enrolled, then 3 years |
| Cognitive profile results | While your child is enrolled, then 3 years, or sooner if you ask |
| Invoices and payment records | 6 years, to meet tax and accounting rules |
| Website usage data | Up to 14 months |
After these periods we securely delete information or make it anonymous.
We protect information with access limited to staff and tutors who need it, password-protected accounts with two-step sign-in where available, secure (encrypted) connections, and parent links that we can switch off at any time. If a data breach puts your rights at risk, we will tell the Nigeria Data Protection Commission within 72 hours and let you know without delay.
7. Your rights
You can ask us, for yourself or for your child:
- for a copy of the information we hold
- to correct anything that is wrong or incomplete
- to delete information we no longer need
- to restrict or object to how we use it
- to receive it in a format you can take elsewhere
- to withdraw consent at any time (this does not affect anything done before)
To make a request, message us on WhatsApp or email info@haskaplearning.com.
8. Cookies and analytics
Our website uses essential cookies to work properly. With your agreement, we also use analytics cookies (Google Analytics) to understand which pages are useful. You can decline analytics cookies or change your browser settings at any time.
9. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new “Last updated” date, and tell enrolled families about any important change.
10. Contact us
- WhatsApp: +234 818 799 2928
- Email: info@haskaplearning.com